RETURNS & REFUNDS
By placing an order through OnePhysion you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. This policy is applicable to domestic (UAE and United Kingdom) countries.
A. 30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Customer will have to pay for return if there is no reason except the wrong or damaged product.
If you change your mind, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, we cannot cancel it or return it.
B. RETURN PROCESS
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
C. DAMAGED AND WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
To return your product, you should contact our mail.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
We only exchange products that are damaged, wrong product, wrong size or defective. If you need to exchange an item please contact us at email@example.com.
E. RESTOCKING FEE
We do not charge a restocking fee on returns.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Note: We do not allow customers to buy 2 products to compare and then return the 1 which he does not want. No return of product will be done or no refund will be given.
Please email us at firstname.lastname@example.org and someone from Customer support will assist you.